Specialists in Lettings and Property Management

t. 01262 228283

We make your tenancy a positive experience, using local, fast and reliable tradesmen, fully investing in keeping the property in perfect working order. Current and previous tenants have told us that since renting from thepropertyshop they would now come to us first when searching for a rental property. The process tenants go through is outlined below.


Prospective tenants who would like to rent a property through thepropertyshop should Register Free Online 24/7, please search Find a Property for availability. Each Adult (over 18) occupying the property must Register.

We have a high retention rate. When a suitable property is available and you are eligible then we can arrange a viewing at our discretion.

All viewings are by prior arrangement through thepropertyshop.

In effect we are the Landlord and all communications must come through us.


After viewing the property, if you are interested in renting then a second viewing may be offered, this will be dependant upon other viewings that are being undertaken on the property, and at the discretion of the Lettings Manager.

If you are successful through the Viewings Process then thepropertyshop will start the Application Process,

  • a Tenant Fee of £100 plus £30 for additional applicants will be taken
  • Credit Checks on all Applicants
  • Contact of Referees
  • Credit Check and Contact of any Guarantors
  • Consultation with the Landlord

thepropertyshop will formally by letter Offer a Property. Only after a property has been offered will the the Tenancy Agreement for the property start to be prepared by thepropertyshop,

  • Holding Deposit to be paid immediately for the property equivalent to one months rent or an agreed amount
  • the property will be Let Subject to Contract
  • First month’s Rent collected before the start of the Tenancy.

Advance payments are NON refundable when a tenancy is refused or not taken up.

thepropertyshop reserve the right to continue to market the property and refuse the offer of a tenancy at any point until the Tenancy Agreement has been signed and the first month’s rent and relevant deposit (or an agreed amount thereof) has been paid in full by the prospective tenant.

In the case of an unsuccessful application thepropertyshop will advise you ASAP and may provide reasons, but are not required to do so.


Two References as a minimum are required the first is:-


Note: This reference should be supplied by the tenant when submitting all necessary paperwork through the Application Process.

This provides an indication of financial standing and ability to pay the rent. It must include proof of employment (where relevant) and at least one of the following:

  • sight of salary/wage slips covering the last two months
  • a written reference from current employer including salary details
  • credible proof of savings or other independent financial means
  • sight of most recent bank statement showing salary payments or regular income into this account
  • a personal guarantee (required in the case of students; may be accepted in other situations)
  • Landlord Reference. Note: thepropertyshop will contact this referee directly.  You must provide contact details of your most recent landlord/agent if you have been a tenant  within the last 5 years.

Two References as a mininmum are required the second is:-


Note: The Property Shop will contact this referee directly. Only required for tenants who have not had a landlord within the last 5 years. It should be someone of professional standing who is able to confirm the tenant’s ability to act responsibly and keep the rental property in good order.

A personal referee should not be a member of the tenant’s family and would, for example, include one of the following: community leader, previous employer, academic supervisor, professional friend/neighbour who knows the tenant well, etc.


The Deposit will be paid to a tenancy deposit scheme, and be held by the scheme in accordance with the scheme’s rules.

Deposit will be taken on behalf of the landlord. The landlord will be entitled to use the deposit for:

  • Outstanding rent, sums or accounts due by the tenant
  • Cost of cleaning property to returned to same standard as at start of the tenancy
  • Repairing or replacing any fittings and fixtures which have been broken, damaged or lost
  • Making good any staining, marking, infestation or any other form of damage
  • Making good any other form of damage resulting from the tenant’s actions, failures or negligence with the exclusions of general wear and tear
  • Any other expense relating to a failure by the tenant to fulfil any condition of this lease

Please note that thepropertyshop is unable to accept cheques. Debit card payments are charged at 3%.


Initial monies must be paid to thepropertyshop in full prior to commencement of the tenancy and before keys for the property can be released.


The first month’s rent is due in full prior to the tenancy commencing, but may be subject to change in some circumstances.  Thereafter each month you are required to pay the rent via standing order through the bank to thepropertyshop. Details to set up this will be provided.  

You are required to pay your rent on the same date each month.


Subject to satisfactory Credit and Reference checks and the Landlord’s Agreement, and after Deposit and First months rent then a Tenancy Agreement, An Assured Shorthold Tenancy will be drawn up between both parties.

All occupants of the property are required to sign the original Tenancy Agreement prior to commencement of the Tenancy.

The standard minimum term is six months but a longer term may be available. This is a legal document and you should read carefully and take advice if necessary before signing.

A draft copy of our AST Tenancy Agreement is available to prospective tenants at any time.



A ‘Check-In’ visit is carried out on the day the tenancy commences regardless of whether occupation takes place. An Inventory completed and given to the tenant to check the details and record any additional comments.

At the end of the tenancy a ‘check-out’ visit will be carried out, any differences are recorded. Tenants are given full opportunity to be present during the visit.

Thepropertyshop prepare a check-out Report which is sent to tenants. Any changes (other than fair wear and tear which is allowable under the terms of Tenancy Agreement) will be subject to deposit deductions.

Note: All furniture and contents must be located in their original position. The inventory inspector is not able to search for items not located in their original position and items could therefore be recorded as missing.


Tenants are responsible for all utility bills including gas, electricity, IT, landline, television, water, drainage and local council tax. Thepropertyshop will inform the relevant utility companies and local authority at the commencement of the tenancy and pass on meter readins taken at the time of the move in. Should the tenant choose to change any existing suppliers during the tenancy then they must notify thepropertyshop.


The landlord has no responsibility for the tenant’s contents and personal effects whatsoever. The tenant is therefore responsible for insuring and protecting their own goods and gear.



Inspection visits involve thepropertyshop arranging a visit to ensure the tenants are looking after the property in a tenant like manner.

If, in our opinion, the occupants are not, then we will inform the tenant, also informing Landlord, and will take steps to deal with problem.

This may result in a follow up visit, or recovery of the property depending on the circumstances.